Photo of someone's arm inserting an ATM card in the ATM with the text ATM News Protect Your Account
The FBI recently announced that cyber criminals are planning a global ATM cash-out scheme in the near future. This large-scale theft scheme has likely caused you some concern and questions, so we want to provide you with information on how you can protect yourself and your accounts.


What you can do

We recommend that you protect your account by utilizing the following services:
  • CardValet - Sign up and use our CardValet mobile app to monitor activity on your debit card activity. This free app will allow you to set restrictions on your debit card, including where it can be used, the maximum dollar amount authorized per transaction and more. Learn more about it here.
  • Debit card fraud alerts – as a Legend Bank debit cardholder, you are automatically enrolled in debit card fraud alerts, if you have mobile phone number on file. You will be notified of any suspicious transactions via text and can verify if the transaction is valid by responding to the text. This allows you to reduce the chance of a fraudulent transaction being made on your account. Learn more here.
  • Text Message Banking – you can sign up for text message banking on your account so you can receive balance alerts and other account alerts related to the usage of your account. This will allow you to monitor your account activity easily via text. Learn how to sign up here.

Other important tips

Update your contact information – now is a great time to make sure your account information is up-to-date with us. Please contact us at 800.873.5604 to verify we have your mobile number on file so that you can utilize these convenient services and we can communicate with you regarding your account activity.
 
Be prompt and take action – if you receive an alert on your account, please respond immediately so that our systems can properly handle attempted transactions. If you notice suspicious activity, please contact us immediately at 800.873.5604.

Carry Multiple Payment Types – while we appreciate you selecting Legend Bank as your primary financial institution, we also recommend that you carry at least two forms of credit/debit cards with you, especially when traveling. In situations like this, when fraudulent scams are on the rise, it’s a good idea to have a backup option for making payments.
 
If you have any question, please contact us today. 
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