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Fraud & Scam Alerts

Debit Card Phone Fraud Alert

Recommendations

Cardholder awareness is key in combating fraud. Should you receive any questionable calls, please make sure you do not provide personal information.

In addition:

  • Make sure you [i.e. cardholder] initiate the contact, and the institution verifies your identity with questions only you would know.
  • To verify whether a call is legitimate, call your bank or visit its website, using phone numbers or internet addresses from your bank statement or account documentation.
  • Do not call back a number provided over the phone or click on a link in an email.
  • Most communications will include something that will concern or excite the victim.
  • If you have been the victim of a scam, file a complaint at local law enforcement.
  • Notify your financial institution.

Stop Identity Theft

How can someone steal your identity?

Identity theft occurs when someone uses your personal information such as your name, Social Security number, credit card number or other identifying information, without your permission to commit fraud or other crimes.

Identity theft is a serious crime.

People whose identities have been stolen can spend months or years - and their hard-earned money - cleaning up the mess thieves have made of their good name and credit record. In the meantime, victims may lose job opportunities, be refused loans, education, housing or cars, or even get arrested for crimes they didn't commit.

To prevent from being a victim of identity theft:

  • Check your credit report annually
  • Don't give out personal information
  • Review your bills and statements on a regular basis
  • Guard your mail and trash from theft
  • Shred items that contain personal information
  • Copy the contents of your wallet or purse
  • Report lost or stolen checks or credit cards immediately

For more information on preventing Identity Theft contact: www.ftc.gov/idtheft/

If you feel you have been a victim of Identity Theft, contact your bank or the Federal Trade Commission Identity Theft Hotline at 1-877-IDTHEFT (438-4338).